Warranties, Repairs, Replacements Upgrades & Returns

All Spiders come with a 12-month warranty from date of purchase. However, we like to troubleshoot the initial problems to make sure that it is not something that can be easily fixed.

To start the process, please contact Spidertracks Support with the following information:

• The serial number of the Spider.
• Details of the issue (what you are experiencing, date the issues started).
• Photo of the installation.
• How the Spider is connected to the power supply.

If, during the support process, we determine that your Spider needs to come back to our headquarters for testing and/or repair then we will issue a Return to Manufacturer Authorisation (RMA) number and assist you with this process.

Spidertracks will honour warranties for any defective Spiders. However, if Spiders are returned without undergoing troubleshooting, there may be associated charges. These could include administration, testing fees, and shipping costs, which may exceed $600USD.

Please Note: Important Warranty Information:

Disassembling or opening the Spider will invalidate the warranty. To ensure your device remains covered under warranty, refrain from attempting any internal repairs or modifications.

For any technical issues or repairs, please contact our support team.

Always check the warranty terms and conditions of any product to understand what actions might void the warranty. If you're unsure, it's best to contact the manufacturer or seek professional assistance.

Return Shipment and RMA Policy

Please be aware that you are responsible for covering the cost of return shipment. Once your Spider device is received, it will be placed on a $0 'RMA' (Return Merchandise Authorization) plan until it is successfully removed from your account.

For further assistance, please contact our support team.

My Spider is out of warranty, What now?

Spidertracks is no longer able to service or repair the following discontinued Spider types;

• Spider 1
• Spider 2
• Spider 3
• Spider 4
• Spider 5
• Spider 6
• Spider 7
• *Spider 8
• *Spider X

*If the Spider is out of its 1-year warranty. 

This is due to the components no longer being manufactured and these Spiders being incompatible with the latest safety features we are releasing.  Please have a read of the following articles, it might be that you can eliminate any potential position or power issues your Spider might be having by reading these;

Tracks, Gaps & Delays
Installation Examples
Power Issues

We understand that this is disappointing. We are happy to offer a possible discount on a new Spider X, as an upgrade.

We would be more than happy to discuss your options and find you a satisfactory solution.

For further help please contact [e-mail].