Warranties, Repairs, Replacements Upgrades & Returns

All Spiders come with a 12-month warranty from date of purchase. However, we like to troubleshoot the initial problems to make sure that it is not something that can be easily fixed.

Please email [e-mail] the following to start the process;

• The serial number of the Spider.
• Details of the issue (what you are experiencing, date the issues started).
• Photo of the installation.
• How the Spider is connected to the power supply.
• If, during the support process, we determine that your Spider needs to come back to our headquarters for testing and/or repair then we will issue a Return to Manufacturer Authorisation (RMA) number and assist you with this process.

Spidertracks will honour warranties for any defective Spiders. However, if Spiders are returned without undergoing troubleshooting, there may be associated charges. These could include administration, testing fees, and shipping costs, which may exceed $600USD.

You will have to pay for the return shipment. Your Spider will then be put on a $0 'RMA' plan until it is removed from your account.

You will have to pay for the return shipment. Your Spider will then be put on a $0 'RMA' plan until it is removed from your account.

My Spider is out of warranty, What now?

Spidertracks is no longer able to service or repair the following discontinued Spider types;

• Spider 1
• Spider 2
• Spider 3
• Spider 4
• Spider 5
• Spider 6
• Spider 7
• *Spider 8
• *Spider X

*If the Spider is out of its 1-year warranty. 

This is due to the components no longer being manufactured and these Spiders being incompatible with the latest safety features we are releasing.  Please have a read of the following articles, it might be that you can eliminate any potential position or power issues your Spider might be having by reading these;

Tracks, Gaps & Delays
Installation Examples
Power Issues

We understand that this is disappointing. We are happy to offer a possible discount on a new Spider X, as an upgrade.

We would be more than happy to discuss your options and find you a satisfactory solution.

For further help please contact [e-mail].