How to change your password

If you want to reset your password or are having trouble logging in clicking forgotten password on the login page, will allow you to reset your password. This can also be done under personal settings after logging in.

If you have forgotten your password or you are having trouble accessing your account, try requesting your password from the login page.

Resetting Your Password At Login.

1. Click Forgot Password.

2. Enter the email address that was used to create your account.

3. Click Reset Password, a link will be sent to your email address on how to update your password. If you do not receive this email, please check your spam and junk mail folders.

Resetting Your Password After Login.

If you know your password but would like to change it, follow these steps;

1. On the Flying Page, click Personal Settings.

2. Click My Settings.

2. Under Personal Settings, click Password Change.

3. Enter the New Password. 

4. Click Save.

You can click on Show Characters to check the spelling of your passwords.

FAQ

Question	Answer
I have updated my password and I can now not log in! What did I do wrong?	Firstly make sure you do not have any old passwords for the site stored in your browser or keychain. Make sure you are logging in with the correct email address you signed up the account with. Make sure you have created a full account with us at app.spidertracks.io.
I keep requesting a password change and I receive no email, why didn't it work?	It could be that the email we are sending you is being redirected to your Junk mail folder. The Email is being blocked. You will need to contact your IT department to get this whitelisted.
I am trying to log in to the Spidertxt app, but it wont let me log in.	Make sure you have created a full account with us at app.spidertracks.io.
Can I reset the password through the mobile App?	Any reset can only be done through he main website.

If you are still having issues, please contact us at [e-mail]